Privacy Policy

Effective Date: Jul 14, 2026

Welcome to Zooboo.

Zooboo is a brand operated by White Ventures Online Pvt. Ltd. (“Zooboo”, “we”, “our”, or “us”). We are committed to protecting your privacy and handling your personal information responsibly. We understand that the photographs, names, messages, and memories you share with us are personal, and we treat them with the utmost care.

This Privacy Policy explains how we collect, use, store, share and protect your information when you visit our website, create an account, place an order, or otherwise interact with our products and services.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

To provide our services, we may collect the following categories of information.

Personal Information

When you place an order, create an account, contact us, or interact with our services, we may collect:

• Full Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address
• Account credentials (where applicable)

Order Information

We collect information relating to your purchases, including:

• Products purchased
• Order history
• Payment status
• Delivery information
• Customer support interactions
• Replacement or warranty requests

Device & Website Information

When you browse our website, we may automatically collect information such as:

• IP Address
• Browser Type
• Device Information
• Operating System
• Referring Website
• Pages Viewed
• Website Usage Information
• Cookies and Similar Technologies

This information helps us improve website performance, security and customer experience.

2. Personalization Content

Many Zooboo products are personalized based on the information you provide.

Depending on the product, you may voluntarily upload or enter:

• Photographs
• Names
• Messages
• Artwork
• Logos
• Design selections
• Custom text
• Other personalization inputs (“Personalization Content”)

Your Personalization Content is collected solely for the purpose of:

• Producing your personalized products
• Quality assurance
• Customer support
• Replacements or reprints where applicable
• Improving print quality during production

We do not use your Personalization Content for advertising, promotional campaigns, customer profiling, AI model training, or any marketing activities without your explicit consent.

3. AI-Assisted Image Processing

To improve the quality of personalized products, Zooboo may use automated technologies to assist with image processing activities such as:

• Image resizing
• Cropping
• Background removal
• Colour correction
• Resolution enhancement
• Layout optimisation

These technologies are used solely for the purpose of producing your personalized products and improving print quality.

Your uploaded photographs and personalization content are never used to train artificial intelligence or machine learning models, nor are they used for advertising or marketing purposes without your explicit consent.

4. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Create personalized products
• Process payments
• Deliver products
• Provide customer support
• Send order confirmations and shipping updates
• Respond to enquiries
• Improve our website and services
• Detect and prevent fraud
• Comply with legal and regulatory obligations

Where you have expressly opted in, we may also send promotional communications regarding our products, offers and updates. You may unsubscribe from such communications at any time.

5. Photo Storage & Retention

We recognise that the photographs and memories you entrust us with are valuable.

Uploaded photographs and personalization files are securely stored only for the purpose of:

• Manufacturing your personalized products
• Quality checks
• Customer support
• Replacement or reprint requests, where applicable

Unless required for fraud prevention, legal obligations, dispute resolution or active customer support, all uploaded photographs and personalization files are permanently deleted from our production systems within fourteen (14) days after your order has been successfully delivered.

Once these files have been permanently deleted, Zooboo may no longer be able to reproduce or modify your personalized product using the previously uploaded content. Customers wishing to reorder a personalized product after this period may be required to upload their photographs and customization details again.

6. Retention of Business Records

While personalization files are deleted in accordance with the above policy, certain business records relating to your orders may be retained for longer periods where required for:

• Accounting and taxation
• Legal and regulatory compliance
• Fraud prevention
• Warranty obligations
• Customer support
• Internal record keeping

Such information is retained only for as long as reasonably necessary or as required under applicable laws.

7. Sharing Your Information

We respect your privacy and do not sell, rent or trade your personal information.

We may share your information only with trusted third-party service providers who assist us in operating our business, including:

• Payment gateway providers
• Shipping and logistics partners
• Technology and cloud service providers
• Website hosting providers
• Analytics providers
• Customer communication platforms
• Fraud prevention services

These service providers receive only the information necessary to perform their services and are expected to protect your information appropriately.

We may also disclose information where required by law or to protect our legal rights.

8. International Users

Zooboo currently serves customers in India and intends to expand internationally.

If you access our website from outside India, your information may be transferred to, stored in, and processed in India or in other jurisdictions where our trusted service providers operate.

By using our services, you acknowledge and consent to such transfers where permitted by applicable law.

We implement appropriate safeguards designed to protect your personal information regardless of where it is processed.

9. Cookies & Similar Technologies

Our website uses cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Improve website functionality
• Analyse website traffic
• Measure marketing effectiveness
• Personalise your browsing experience
• Improve our products and services

You may control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

10. Data Security

We implement reasonable administrative, technical and physical safeguards designed to protect your personal information against unauthorised access, alteration, disclosure or destruction.

These measures include secure data storage, encryption where appropriate, access controls, and secure payment processing through trusted payment partners.

While we continually strive to protect your information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

11. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Request information regarding how your personal information is processed

Requests may be submitted using the contact details provided at the end of this Privacy Policy.

12. Account Deletion

If you request deletion of your Zooboo account, we will delete or anonymise your personal information wherever reasonably possible.

However, certain information may continue to be retained where necessary to:

• Comply with applicable laws
• Complete ongoing transactions
• Resolve disputes
• Prevent fraud
• Meet accounting, taxation or audit obligations

13. User Responsibility for Uploaded Content

When you upload photographs, artwork or other personalization content, you confirm that:

• You own the content or have the necessary rights or permissions to use it.
• The content does not infringe the intellectual property, privacy or other rights of any third party.
• Where the uploaded content contains photographs or personal information relating to other individuals, you have obtained the necessary permissions to share such content for the purpose of fulfilling your order.

Zooboo is not responsible for verifying ownership or consent for uploaded content provided by customers.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, technology or services.

The updated version will be published on this page together with the revised Effective Date.

We encourage you to review this Privacy Policy periodically.

15. Our Commitment to Your Memories

At Zooboo, we understand that every photograph, every name and every message you share with us represents a cherished memory.

We treat your personalization content with the same care and respect that we would expect for our own families.

Your uploaded content is used only for creating your personalized products, is never sold to third parties, and will never be used in advertisements, promotional materials or marketing campaigns without your explicit permission.

Protecting your memories is as important to us as creating the products that celebrate them.

16. Contact Us

If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact us.

Zooboo
A brand operated by White Ventures Online Pvt. Ltd., the company behind Zoomin, India’s leading personalized products platform.
Website: www.zooboostory.com
Email: customerservice@zoomin.com