Frequently Asked Questions
Secure Payment
We use trusted third-party payment partners to process payments and implement reasonable administrative, technical, and physical safeguards to help protect your personal information. These safeguards include secure data storage, access controls, encryption where appropriate, and secure payment processing.
No. Complete payment card information is not stored by us. Payments are processed through trusted third-party payment partners.
Information may be shared with trusted service providers, including payment gateway providers, where necessary to process your transaction. These providers receive only the information necessary to perform their services and are expected to protect it appropriately.
We take reasonable measures to protect your information; however, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
Track Order
Once your order is processed and shipped, you may receive shipping and delivery updates using the contact details provided with your order. Order-related information includes your payment status and delivery information.
Estimated delivery timelines are provided for convenience. Actual delivery times may vary depending on courier delays, weather conditions, public holidays, customs clearance for international shipments, or other circumstances beyond our reasonable control.
Occasionally, deliveries may be delayed due to courier-related issues, weather, public holidays, transportation disruptions, or other circumstances beyond our control.
If you need assistance with your order or delivery, please contact our customer support team at customerservice@zoomin.com.
Orders & Shipping
Estimated delivery timelines are displayed on the product page and at checkout. Since most Zooboo products are personalized, production time can vary depending on the product and level of customization. Delivery timelines are estimates and are not guaranteed.
Most Zooboo products are personalized and manufactured specifically for your order. This means your product requires a production period before it is shipped.
Any applicable shipping charges are displayed at checkout before you complete your purchase. Zooboo may also offer free-shipping promotions on eligible products or orders from time to time.
Yes. While Zooboo aims to deliver orders within the estimated timeframe, delays may occur because of high order volumes, courier delays, weather, public holidays, natural disasters, government restrictions or other circumstances beyond reasonable control.
Customers are responsible for providing complete and accurate delivery information. Zooboo is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided at checkout.
Payment & Store Credit
You can pay using the payment methods currently available on the website at checkout. Payments are processed securely through trusted third-party payment partners.
If an order is cancelled after payment has been received, an appropriate refund will be processed in accordance with the applicable Refund Policy.
If a pricing error is identified before your order is dispatched, the affected order may be cancelled and an appropriate refund issued.
Orders may be cancelled before production has commenced. Once production has started, cancellation may not be possible because personalised products are manufactured specifically for each customer. Approved cancellations are handled in accordance with the applicable Cancellation & Refund Policy.
Returns & Refunds
Because most Zooboo products are personalized and made specifically for each order, returns and refunds are generally not available simply because you changed your mind, no longer need the product, entered incorrect personalization details or selected a design you are unhappy with.
You can request cancellation before production begins. Once your personalized order has entered production, cancellation may no longer be possible. If an eligible cancellation is approved before production, the refund will be processed through the original payment method.
Zooboo will review requests if you receive the wrong product, a product with a manufacturing defect, a product damaged during transit, an item that significantly differs from your order due to an error by Zooboo, or a product with an obvious production defect. Depending on the issue, Zooboo may offer a replacement, repair or refund.
You should contact Zooboo within 7 days of receiving your order if you believe there is an issue. Include your order number, a description of the issue and clear photographs of the product, packaging and shipping label where applicable.
Take unboxing videos and photographs of the product and packaging, retain the original packaging and contact Zooboo Customer Service as soon as possible. For damaged or incorrect orders caused by an error on Zooboo's part, the company may provide a replacement or full or partial refund after reviewing the claim.
Generally, refunds or replacements are not provided solely because of delivery delays caused by courier partners, weather, public holidays, customs clearance or events beyond Zooboo's reasonable control.
Zooboo generally cannot accept returns or offer refunds when incorrect names, spellings, dates, messages or photographs are provided by the customer. We recommend carefully reviewing all personalization details before placing your order.
General
Zooboo is an online store for personalized kids’ products, including school essentials, stationery, bags, accessories, storybooks, gifts, room décor and fun activities for children.
You can shop personalized kids’ stationery, bags, lunch boxes, water bottles, name labels, pencil pouches, notebooks, storybooks, puzzles, room décor and more.
Yes. Many Zooboo products can be personalized with your child’s name, while selected products also offer photo or other customization options.
Zooboo offers products for different age groups, from toddlers and preschoolers to school-going children and older kids. The recommended age varies by product.
Yes. Zooboo offers personalized school essentials such as name labels, notebooks, stationery, pencil pouches, bags, lunch boxes and water bottles.
Yes. Personalized products make thoughtful birthday gifts, return gifts, back-to-school gifts and gifts for other special occasions.
Yes. Zooboo offers a variety of personalized products that can make fun and useful return gifts, including stationery, stickers, notebooks and other kids’ accessories.
Personalized storybooks, stationery, bags, water bottles, lunch boxes, photo puzzles, wall décor and other customized products make fun and memorable birthday gifts for kids.
Yes. Many school essentials, including labels, notebooks, stationery, bags and pencil pouches, can be personalized with your child’s name.
Yes. Zooboo offers personalized storybooks that can be customized for individual children, making them a thoughtful gift and a special keepsake.
Zooboo products are suitable for birthdays, return gifts, back-to-school, Children’s Day, festive occasions, achievements and other special moments.
You can shop personalized kids’ products online at Zooboo, including school essentials, stationery, accessories, storybooks, gifts and room décor.
